You may return a puzzle within 60 days of original purchase date as long as it was purchased new and the shrink wrap has not been removed. Please return the puzzle to White Mountain Puzzles: PO Box 818: Jackson, NH 03846. Please pack it inside another cardboard box.
Puzzles that are simply wrapped in paper will always arrive to us damaged and will be unsellable. Include a note with your name, address and phone #. If you wish to exchange the item, let us know which puzzle you want sent back to you and include payment of $5.00 for exchange shipping. If simply returning the item, the original payment type will be credited. Exchanges are shipped within the USA only.