How do you ship?
We ship via US Mail, Please allow up to 4 weeks to reach Hawaii and Alaska.

I'm trying to place an order online but am being told that the numbers are not valid. What should I do??

If you are using the Search box, type only the item number.When using "Quick Order", you must type the number immediately followed (no space) by the capitalized letters PZ (for puzzles) or PS (for posters).For example: 123PZ

How long will it take to get my order?

We ask that you allow up to two weeks for delivery via US Mail, but it usually doesn’t take that long. We’re located in Northern New Hampshire, so it depends on how far you are from us. Please allow up to 4 weeks to Hawaii and Alaska.

Do you ship internationally?

No, we do not. Due to expense, customer service & delivery issues, we ship only within the United States (including Hawaii & Alaska for a slightly higher fee).

I need my order ASAP. Do you have expedited shipping?

Yes, but please be forewarned that it’s very expensive. We can ship FedEx Next Day Air or Second Day Air. The cost is determined by the total for your order and which FedEx zone you’re in (i.e. which part of the country). Give us a call to get a price for expedited shipping.

I have a duplicate puzzle – can it be exchanged for a different one?

Yes, if it hasn’t been opened and is in re-saleable condition. Just package it so that it won’t get crushed – preferably within an outer box, cushioned by paper or some other packing material. Please include a note telling us which puzzle you want as a replacement, and be sure to include the $5 shipping fee to send the new puzzle to you. If you have more than one puzzle, please add $1 to the fee for each additional puzzle.

If returning by FedEx, UPS, etc., the address is:

White Mountain Puzzles

#1 Black Mountain Road

Jackson NH 03846

If returning by U.S. Postal Service, address to:

White Mountain Puzzles

P.O. Box 818

Jackson NH 03846

I’m missing a puzzle piece – can you send me that piece?

No, we cannot. We don’t have a system to replace individual pieces. Please see “Lost & Found”.

Do you have a store near me?

We sell our puzzles to stores all over the country, so there’s a good chance that one is near you. We can look up locations by zip code, so give us a call and we will research up to five zip codes for you. Try to find zip codes in commercial areas near you (not residential).

Do you have a store in Jackson?

YES we do!!! And we would LOVE for you to come and visit us. Our Puzzle Store is located in the Jackson Falls Marketplace, next to the Post Office in beautiful downtown Jackson Village. The store hours are Tuesday through Saturday 9am to 4pm, and Sundays 10am to 4pm eastern standard time. The store is closed on Easter Sunday, Thanksgiving and Christmas. Click on the interactive map below to get directions to Jackson, NH

Do you have factory tours?

No. Our puzzles are produced for us in Massachusetts and Indiana.

Do you sell puzzle frames?

No, we do not. If you Google “puzzle frames” you’ll find a few places that carry them in a range of prices.

I’m not sure if I have your latest catalog.

We publish a new catalog once a year and mail it out in the Fall. Once you’re on our mailing list, you’re there for good and will receive any new publications. Also, a current catalog is packed with each order.