If you are not completely delighted with your puzzle experience, we will replace your puzzle with a new one for free. Promise.
Simply contact us at 1-800-548-8009 Monday - Friday, from 8AM - 4:30 PM, and one of our Customer Service Representatives will help you with your replacement puzzle.
If your issue is for a missing piece, we simply ask that you give a couple days to thoroughly look around your house to see if your missing piece turns up before calling. It is rare that a puzzle arrives with missing pieces. We have hundreds of stories about pieces turning up days later in peculiar places!
Happiness Guarantee applies to puzzles purchased NEW from us directly or one of our retail partners. It does NOT apply to puzzles purchased second hand, or non U.S. shipping addresses.