Updated 8/6/20: Due to the COVID-19 virus, the current stay-at-home culture has created unprecedented demand for our puzzles. Inventory continues to be a challenge. In normal times we maintain an in-stock rate of at least 90%. Since the spring we have been below 20%. We typically add stock of 20 to 40 puzzles by Friday of each week. Most titles will sell out within a week before we add more stock. To see what is in stock, visit https://www.whitemountainpuzzles.com/collections/in-stock-puzzles
The good news is our warehouse is all caught up! Our policy is to ship all orders within 1-2 business days.
Our staff is working remotely and available 8am-4:30pm EST weekdays (9-4pm Saturday; 10-4pm Sunday) to help with questions. 1-800-548-8009. We are a bit short staffed currently so phones may be busy. Please be patient. Stay safe and stay healthy.
How do you ship?
We ship via USPS, UPS and Fedex. Currently we charge $7.99 FLAT RATE for all Puzzle Orders under $75. We offer FREE Shipping on all orders over $75 and also run monthly discounted shipping promotions (sent via email, sign-up here). Shipments to Alaska and Hawaii are only shipped via the US Mail. Canadian Customers, click here for more info.
Do I have to register to place an order?
You are not required to register to place an order. However, if you do register you will be able to see your order history from that point on and see tracking information on your order. You will also be able to earn Points for every purchase which can be redeemed for discounts and free puzzles.
What does “redeem points” mean on the checkout page?
Once you register with us (select a password) you will earn 1 Puzzle Point for every dollar spent with us. You can also earn Points for referring friends to us. Once you have accrued 125 Points you can redeem for $10 off your purchase. Collect up to 200 Points and redeem for $16 Off (essentially a FREE Puzzle). Or keep saving your Points and redeem for multiple free puzzles. In order to claim or redeem your points you must be a registered customer and log into your account. Points do expire after 1 year of inactivity (no purchases or redemptions within 1 year). To learn more visit our Rewards Page.
How long will it take to get my order?
Orders are shipped Monday-Friday. We strive to ship all orders within 24 hours of receipt. Orders are shipped from either Kentucky or Utah. If you use our default shipping method (Fedex Ground), your shipment should arrive within 1-5 business days depending on your distance from Kentucky/Utah. Allow 3-10 days if you opt for the more economical USPS Shipping option (Please allow 3-4 weeks delivery time for shipments to Alaska and Hawaii).
Do you ship internationally?
We do not ship internationally at this time.
I have a duplicate puzzle – can it be exchanged for a different one?
You may return a puzzle as long as it was purchased new and the shrink wrap has not been removed. Please return the puzzle to White Mountain Puzzles: PO Box 818: Jackson, NH 03846. Please pack it inside another cardboard box. Puzzles that are simply wrapped in paper will always arrive to us damaged and will be unsellable. The original payment type will be credited.
I’m missing a puzzle piece… can you send me that piece?
We do not have a system to replace individual pieces.
If using a ground carrier such as Fedex or UPS, the address is:
White Mountain Puzzles
18 Black Mountain Road
Jackson, NH 03846
If returning via the US Postal Service, the address is:
White Mountain Puzzles
PO Box 818
Jackson, NH 03846
Do you have a store near me?
We sell puzzles to stores all over the country, so there is a good chance that one is near you. We can look up locations by zip code, so give us a call and we will help you locate a store. Please have ready zip codes for the commercial area where you shop.
Do you have a store in Jackson, NH?
YES we do; We would love for you to come and visit us. ( Don't forget your mask - they are required to enter our store ) Our puzzle store is located in Jackson Falls Marketplace next to the post office in the beautiful downtown Jackson Village. The store hours are Seven Days a week 11:00 a.m. to 4:00 p.m. We are closed on Easter Sunday, Thanksgiving and Christmas. Click on the interactive map on our homepage to get directions to Jackson, NH.