Return Policy

HAPPINESS GUARANTEE

If you are not completely delighted with your puzzle experience, we will replace your puzzle with a new one for free within a year of your purchase, shipping charge may apply.

Simply contact us at 1-800-548-8009 Monday - Friday, from 8AM - 4:30 PM, and one of our Customer Service Representatives will help you with your replacement puzzle.

If your issue is for a missing piece, we simply ask that you give a couple days to thoroughly look around your house to see if your missing piece turns up before calling. It is rare that a puzzle arrives with missing pieces. We have hundreds of stories about pieces turning up days later in peculiar places! 

Happiness Guarantee applies to puzzles purchased NEW from us directly or one of our retail partners.   It does NOT apply to puzzles purchased second hand, or non U.S. shipping addresses.

OTHER RETURNS

If you are looking to return a puzzle for reasons other than the above, you may return a puzzle as long as it was purchased new and the shrink wrap has not been removed. Please return the puzzle to White Mountain Puzzles: PO Box 818: Jackson, NH 03846. Please pack it inside another cardboard box. Puzzles that are simply wrapped in paper will always arrive to us damaged and will be unsellable. The original payment type will be credited. 

If using a ground carrier such as FedEx or UPS, the address is:

White Mountain Puzzles
18 Black Mountain Road
Jackson, NH 03846

If returning via the US Postal Service, the address is:

White Mountain Puzzles
PO Box 818
Jackson, NH 03846